Complaints Procedure

Making a complaint.

We hope that you will not need to complain, but, if you do, here's how.

Informally.

Hopefully most agreements can be resolved informally either by talking that matter through with your support worker or by contacting the manager of the Positive Engagement Team who will visit and try and resolve the problems.

Formally.

The Chief Executive will ensure that the complaint is investigated either by a senior manager of the Real World Trust or where appropriate, allocated to an experienced external and independent investigator.

Alternatively.

You may contact Supporting People directly at,

Telephone; 01983 550477.